An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
Cas à succès
NeoGrid automatizes and enhances strategy management, processes and corporate governance
SE Capture is a powerful enterprise software for capturing, processing, validating and managing content.
Document Capture – SE Capture
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Read this eBook to find out which are the elements for make your ITSM initiatives more successful.
7 éléments cruciaux pour la gestion des services informatiques
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
The impact of the five phases of the process that should be done prior to and as part of the application development process.
Project management for application development
How an effective Continuous Service Improvement Program (CSIP) will continue to provide and improve service quality to the business.
A business based assessment approach to ITIL® maturity