Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
Cas à succès
NeoGrid automatizes and enhances strategy management, processes and corporate governance
SE Capture is a powerful enterprise software for capturing, processing, validating and managing content.
Document Capture – SE Capture
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
Lisez cet eBook pour découvrir quels sont les éléments nécessaires au succès de vos initiatives ITSM.
7 éléments cruciaux pour la gestion des services informatiques
The necessity for the business to be able to articulate what its requirements are for IT.
The role of service request management
How some actions play a critical role in effective IT Service Management.
ITSM and ITIL: An Art vs. a Science?
The impact of the five phases of the process that should be done prior to and as part of the application development process.