In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Read this article to learn how to approach operational risks from a process-centric perspective, reducing these risks and improving business performance.
Avoiding Risk Management Failure: An End-to-end Process Approach
The 10 most common mistakes made by organizations who are modelling and documenting its processes.
How to avoid the 10 biggest mistakes in process modeling
How making BPM work, an important ingredient to help organizations work better and achieve their goals.
Making BPM work
The synergy between two business improvement disciplines: Lean Six Sigma and BPM.