Comment ouvrir la voie à l’excellence dans les organisations de santé

Healthcare service delivery systems, insurers, consumers and governments worldwide, are focused in a complex tug-of-war between conflicting demands: meeting the increasing exigence for health care services and reducing the increasing cost of those services.

Implementing organizational change is hard and particularly challenging in healthcare. Yet ever-rising costs, technology advances, and regulatory pressures are making change mandatory in most healthcare organizations.

In this eBook, we seek to place the leaders of the healthcare industry to reflect on current management practices and the need to adapt them to the concepts of a world-class institution. The eBook presents ten pillars that provide support and help overcome obstacles in the journey of excellence, always targeting to quality in patient care, risk reduction and the generation of results that make the institution more competitive.