Watch this webinar and find out how to keep your backlog under control and avoid the perception that it is a black hole.
The Black Hole of Maintenance: Backlog
Watch this webinar and find out how to create reliable, consistent and efficient job maps with clear and concise work instructions.
Job Mapping – How to Develop Great Job Plans
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
The most common mistakes made by organizations who are implementing ISO 27001.
Common pitfalls of ISO/IEC 27001 implementation/certification project
The difference between incidents and problems as well as the steps of proactively identifying and managing them.