Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Watch this Webinar and learn how business process automation can help your business be more productive and competitive.
7 indispensable ingredients for successful automation of business processes
A webinar that shows a practical example of how to model and automate a business process, from start to finish, in less than 30 minutes.
How to model and automate a process in less than 30 minutes
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
The difference between incidents and problems as well as the steps of proactively identifying and managing them.