Cas à succès
SoftExpert Excellence Suite is an integrated management software solution that satisfies the specific needs of food quality management.
SoftExpert Suite for Food & Beverage Sector
Cas à succès
Arca Continental, one of largest distributors of Coca-Cola in Latin America, reduced the time spent on document management by 28% with a solution by SoftExpert.
Mexican company Arca Continental reduces time spent on Document Management by 28% with SoftExpert’s help
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
How technology can contribute by supporting and automating the main steps of a food safety management system.
Leveraging Food and Beverage Organizations with SoftExpert Excellence Suite
This White paper, PECB will discuss the main points of the ISO 22000, essential regulation to adequately control the entire chain of production.
ISO 22000 – Food Safety Management System
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
A better integration between the main IT frameworks and industry BPM best practices.
ITIL®, COBIT® and CMMI®: Ongoing confusion of process and function
The necessity for the business to be able to articulate what its requirements are for IT.