29 points
Ebook
Read this eBook to learn about ten processes that help public sector institutions to achieve excellence in their activities.
How to promote digital transformation in the public sector
Cas à succès
Companhia Riograndense de Saneamento (Corsan), responsible for the water supply and wastewater treatment in Rio Grande do Sul, boosted productivity in the Information Technology sector.
Corsan raises productivity by 25% by automating IT processes with SoftExpert
White Paper
Learn 10 simple steps that can help guide you as you begin planning your journey to implement Enterprise Risk Management.
10 Easy Steps to Implement Enterprise Risk Management
White Paper
The overall context of COSO and some considerations on how to start implementing it at your organization.
COSO ERM Framework – Background & Overview
Ebook
Découvrez dans ce livre électronique les huit piliers pour aider les entreprises de services financiers à surmonter les obstacles à la transformation et à l'excellence numériques.
Comment promouvoir la transformation numérique dans le secteur des services financiers
Video
Software for the management of the Public Sector, promoting the efficiency of the production process and using the best practices of the market.
Secteur public
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
White Paper
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Ebook
Certaines mesures pratiques peuvent aider les entreprises à transformer leur programme GRC en un outil puissant capable de réduire les risques et d'améliorer les performances de l'entreprise.
Améliorer la gouvernance, la gestion des risques et la conformité
White Paper
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.