Read this article and learn about the 4 essential steps for evaluating your compliance assessment program.
Four steps to get the most out of your compliance program assessment
PMBOK 6th Edition Webinar Shows the Highlights on Everything that has Changed, Covering the Best Tools and Techniques in Detail!
PMBOK 6th Edition Highlights
Watch this Webinar and learn how Internal Quality Audits can help your company overcome the challenge of continuous improvement.
Overcoming the challenge of continuous improvement with internal quality audits
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
An article to help better define project scope, providing examples of the difficulties and recommendations of managing project scope.
Effective Project Scope Management
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Cet eBook propose des stratégies pour vous aider à rationaliser vos projets et à garantir leur succès.
Comment améliorer la gestion de projets dans votre entreprise
In-depth analysis of Project Marketing, as well as tools, best practices and tips to use in order to implement the concept and make it work.
Project Marketing – What it is and why you should be doing it
The importance of having a communication methodology in place when implementing an IT Service Management process.