Lea este artículo y descubra cómo aplicar la metodología DMAIC para mejorar los procesos y obtener mejores resultados.
Process Improvement — The Agile Approach
Read this article and find out more about how to reduce process variability using control charts.
Reducing process variability using control charts
Read this article and find out more about innovation focused on customer needs and how it can help companies stay ahead of competitors.
Customer Focused Process Innovation
Read this article and find out more about Enterprise Process Maps and how they can accelerate business planning and improvement activities.
Building an Enterprise Process Map
Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Certaines activités de base, ordonnées de manière logique, visent à promouvoir des directives simples mais efficaces pour un programme de gestion EHS.
Comment améliorer la gestion de la santé, de la sécurité et de l’environnement – SSMA
Read this article and learn how your company can gain more effective continuous improvement activities through lean thinking.
Lean thinking: Eleven ways to link training with application
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
Watch this Webinar and learn how business process automation can help your business be more productive and competitive.
7 indispensable ingredients for successful automation of business processes
Read this article to learn about a methodology which will help your company to achieve Operational Excellence and thrive in a short amount of time.