51 points
White Paper
Read this article and learn more about the importance of alignment for successful strategy implementation.
Strategy 101: It’s All About Alignment
White Paper
Read this article and learn more about how to overcome challenges and pitfalls when implementing a business strategy.
Six Failure Modes to Avoid in Strategy Deployment
Ebook
Read this eBook and learn how to prepare your institution for digital transformation processes.
How to promote digital transformation in the education sector
White Paper
Different models of business excellence, reinforcing that a holistic approach can become so much more than an annual ritual.
To business excellence and beyond
White Paper
Read this article and learn about the 4 essential steps for evaluating your compliance assessment program.
Four steps to get the most out of your compliance program assessment
Webinar
How human performance management significantly impacts the management of corporate performance in organizations.
Human x corporate performance management: relations and differences
White Paper
A competency-based performance management model and its implementation as a strategic initiative.
Competency Models and Performance Management — Getting It Right
Webinar
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
White Paper
Read this article to understand the meaning of a competitive advantage, and why your business needs it to beat the competition.
What is a Competitive Advantage? And Who Needs One?
White Paper
Read this article and check out the main steps to follow the journey of business excellence.
The 5 Master Steps to Business Excellence
White Paper
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
White Paper
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.