Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Some basic activities, ordered logically, to promote simple but efficient guidance for an EHS management program.
Comment améliorer la gestion de la santé, de la sécurité et de l’environnement – SSMA
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Read this eBook that gives to you a step-by-step guide on how to efficiently design and deploy IT services in your company.
Comment mettre en œuvre une gestion des services informatiques qui appuie votre stratégie et vos objectifs commerciaux
Tools and techniques to finding solutions, how to avoid common misuse of the process and how to use it for success in your organization.
Understanding Root Cause Analysis
SE Problem Manager is a process-based software designed to determine the main root causes of IT, quality, safety, health, environmental, reliability or production-related problems.
Problem Management – SE Problem Manager
SE SharePoint Connector allows for a quick implementation and an easy way to embed SE Suite into SharePoint without programming.
Web Parts for Microsoft SharePoint – SE SharePoint Connector
SoftExpert Excellence Suite is the most comprehensive solution to collaboratively solve critical business excellence challenges into ...
SoftExpert Excellence Suite – SE Suite
The difference between incidents and problems as well as the steps of proactively identifying and managing them.
Incident vs. Problem: How to differentiate and manage it
Get to know about SoftExpert Problème and all its features and capabilities.