Download center

Read this article to find out more about best governance practices with latest COBIT insights of the industry's framework.

PMBOK 6th Edition Webinar Shows the Highlights on Everything that has Changed, Covering the Best Tools and Techniques in Detail!

Advice on how to make Change Management work in the real world, and not just in theory.

Software for the management of the healthcare sector, promoting the efficiency of the production process and using the best practices of the market.

This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.

An article to help better define project scope, providing examples of the difficulties and recommendations of managing project scope.

The Innovation Program fostered an innovative environment and boosted the company's organizational performance.

Lisez cet eBook et connaissez les dix piliers qui fournissent un soutien et aident à surmonter les obstacles dans le chemin de l'excellence.

In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.

In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.

In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.

Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.