Read this article to find out more about best governance practices with latest COBIT insights of the industry's framework.
A guide for tailoring a governance system for information and technology
PMBOK 6th Edition Webinar Shows the Highlights on Everything that has Changed, Covering the Best Tools and Techniques in Detail!
PMBOK 6th Edition Highlights
Advice on how to make Change Management work in the real world, and not just in theory.
How to make Change Management work in the real world
Software for the management of the healthcare sector, promoting the efficiency of the production process and using the best practices of the market.
Hôpitaux et laboratoires
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
An article to help better define project scope, providing examples of the difficulties and recommendations of managing project scope.
Effective Project Scope Management
Cas à succès
The Innovation Program fostered an innovative environment and boosted the company's organizational performance.
Le groupe Hermes Pardini structure son programme d’innovation avec une solution SoftExpert
Lisez cet eBook et connaissez les dix piliers qui fournissent un soutien et aident à surmonter les obstacles dans le chemin de l'excellence.
Comment ouvrir la voie à l’excellence dans les organisations de santé
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.