An article to help better define project scope, providing examples of the difficulties and recommendations of managing project scope.
Effective Project Scope Management
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
A valuable strategy for low maturity project management companies, based on six perspectives.
Strategy to develop project management in a low-maturity company
The importance of a project communication plan, its impacts and benefits.
Project communication plan: Its importance and why project managers need to prioritize it
The impact of the five phases of the process that should be done prior to and as part of the application development process.