Read this article and find out more about innovation focused on customer needs and how it can help companies stay ahead of competitors.
Customer Focused Process Innovation
PMBOK 6th Edition Webinar Shows the Highlights on Everything that has Changed, Covering the Best Tools and Techniques in Detail!
PMBOK 6th Edition Highlights
Read this article and learn the 3 key elements which need to be considered during Advanced Product Quality Planning.
Robust APQP – 3 Keys to Long Term Manufacturing Success
Read this article and find out more about Enterprise Process Maps and how they can accelerate business planning and improvement activities.
Building an Enterprise Process Map
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
An article to help better define project scope, providing examples of the difficulties and recommendations of managing project scope.
Effective Project Scope Management
Certaines activités de base, ordonnées de manière logique, visent à promouvoir des directives simples mais efficaces pour un programme de gestion EHS.
Comment améliorer la gestion de la santé, de la sécurité et de l’environnement – SSMA
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
Watch this Webinar and learn how business process automation can help your business be more productive and competitive.
7 indispensable ingredients for successful automation of business processes
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Lisez cet eBook qui vous explique étape par étape comment concevoir et déployer efficacement des services informatiques dans votre entreprise.