This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
Read this article to understand the meaning of a competitive advantage, and why your business needs it to beat the competition.
What is a Competitive Advantage? And Who Needs One?
An article that aims to outline what is involved when your organization decides to embark on the business excellence journey.
The 5 Master Steps to Business Excellence
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
An article clarifying CPM (Corporate Performance Management) methods, describing what they do and how to make them work together.
The Power of Analytics-Based Corporate Performance Management
The Risk-Based Performance management framework and how this integrated approach will change the way you see strategic management.
The perils and promises of integrated Enterprise Risk and Performance Management
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
An ISO 20000 overview, its key clauses and the link between ISO 20000 and other standards.
ISO 20000 – IT Service Management System
SE Capture is a powerful enterprise software for capturing, processing, validating and managing content.