Read this article and learn about the 4 essential steps for evaluating your compliance assessment program.
Four steps to get the most out of your compliance program assessment
Lisez ce livre électronique et découvrez quelques stratégies qui vous aideront à passer du papier au format numérique en accélérantles processus dans votreentreprise.
Guide complet pour abolir l’utilisation du papier
Capture, organize and share knowledge across the enterprise with SoftExpert Knowledgebase software!
SoftExpert Base de Connaissances
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
Get to know about SoftExpert Exigence and all its features and capabilities.
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
Read this article to learn where organizations are failing and what they need to do to achieve sustainable high performance in their processes.
Leading the transformation process to sustainable high performance
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
Read this article to learn how organizations can improve business processes in a highly effective way and without any frustration.