Lea este artículo y descubra cómo aplicar la metodología DMAIC para mejorar los procesos y obtener mejores resultados.
Process Improvement — The Agile Approach
Read this article and find out more about how to reduce process variability using control charts.
Reducing process variability using control charts
Read this eBook to find out the ten strategic processes to help automotive companies drive innovation and enhance excellence.
How to drive innovation and enhance business excellence in the automotive industry
Read this article and find out more about innovation focused on customer needs and how it can help companies stay ahead of competitors.
Customer Focused Process Innovation
Read this article and learn the 3 key elements which need to be considered during Advanced Product Quality Planning.
Robust APQP – 3 Keys to Long Term Manufacturing Success
Read this article and find out more about Enterprise Process Maps and how they can accelerate business planning and improvement activities.
Building an Enterprise Process Map
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
Watch this Webinar and learn how business process automation can help your business be more productive and competitive.
7 indispensable ingredients for successful automation of business processes
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.