Read this article and learn the 3 key elements which need to be considered during Advanced Product Quality Planning.
Robust APQP – 3 Keys to Long Term Manufacturing Success
This webinar will show you the benefits of adopting ISO 20000 as an IT service provision validation mechanism for ITIL implementations.
ITIL and ISO 20000: Fundamentals and necessary compliance synergies
In this White Paper, Rick Leopoldi discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management.
IT Services Management – An Overview of the Development of a Service Catalog
In this White Paper, Rick Leopoldi discusses incident and problem management methods, along with best practices for service desk implementation.
ITSM Incident and Problem Management Methods
In this white paper, PECB discusses the main clauses of ISO 27001, its links with other standards and guidelines and more.
ISO 27001 – Information Technology Security Management
Overview of how effective and accurate creation of personas for business end users could act as a catalyst for value provisioning of IT services.
Service Management Personas: Aligning Business Users to IT Service Provisioning
SoftExpert offers a software that meets the specific needs of automotive industry in all aspects from managing product lifecycle to performance indicator monitoring, environmental, health and safety management and much more.
An introduction to the main automotive core tools and how they can help in achieving the goal of IATF 16949.
Introduction to the automotive core tools
In-depth analysis of analysis of the 7 principles of TQM in the automotive industry and the right tools and regulations can enhance quality management.
How to enhance quality management in the automotive industry
The importance of having a communication methodology in place when implementing an IT Service Management process.
Developing an effective ITSM communications plan
How to select and manage external providers (processes, products and services) taking into account performance and risk-based thinking.
How to control externally provided processes, products and services
What lead to the change, new and updated concepts, key changes, key requirements as well as steps for a seamless transition from ISO/TS 16949 to IATF 16949.