At the core of any effective training program is correctly identifying what needs to be trained. Poorly conducted needs analyses can lead to training solutions that train the wrong competencies, the wrong people, and use the wrong learning methods.
Training needs analysis (TNA) identifies training needs at employee, departmental or organizational level in order to help the organization to perform effectively. Effective TNA involves systematic planning, analysis and coordination across the organization, to ensure that organizational priorities are taken into account, that duplication of effort is avoided and economies of scale are achieved.
In this white paper, Carl Greenberg provides a step-by-step approach to conducting an effective training needs analysis.