Five steps to improving the return on your management system

Difficult times make us question the effectiveness and long-term future of everything we do. For years, we used our ISO 9001 management systems certification to gain market access, satisfy customer requirements, streamline processes, and drive continual improvement. Now, it is time to challenge ourselves and use our management systems to help weather the economic storms.

Managers often refer to Return on Investment (ROI) as a key indicator of the success of a project. In this article, we’ll talk about some of the ways you can measure and improve the Return on Management System Investment. In other words, you’ll learn how to quantify what your management system and your internal audit program do to give back what the organization puts into it: namely, tools to minimize risk while supporting business strategies and an ongoing pursuit of excellence.

Autor

Calin Moldovean

Calin Moldovean is responsible for Intertek’s global Business Assurance activities, which include management systems auditing and certification, training, and supplier management services. Prior to joining Intertek in 2008, Calin was VP of Auditing & Medical Services for the TÜV SÜD North American operations, having joined TÜV in 1992 as a Vehicle Technology Engineer and holding a range of positions including Vehicle Safety Manager, Automotive Program Manager and Director of Operations. He became a certified lead auditor in 1996, auditing hundreds of organizations throughout North America, Europe, and Asia. Calin holds an M.Sc. in Mechanical Engineering from Transylvania University (Brasov, Romania) and an Executive MBA from Suffolk University (Boston, USA)