Information Technology Service Management (ITSM) can be defined as the way in which the IT department manages information systems and delivers value to customers and users.
New regulations, new products and new customer demands are forcing businesses to constantly change. To meet these needs, IT needs to operate within a new business model. The challenge is to take IT departments from being traditional reactive technology providers to becoming strategic service providers.
This eBook introduces 7 crucial elements that will help your company transform IT service management by preventing negative impacts on the business, delivering better service to customers and leveraging business results. Get it now!