Managing companies has always been a challenge, but the essence of this task is being transformed through the increasingly rapid economic changes taking place. On one hand, mergers or new products are leading companies to maximize their market share and expand, while on the other, new regulations and new customer demands are forcing businesses to constantly change.
Information Technology is the engine of almost every organization, and to meet these needs, IT needs to operate within a new business model. The challenge is to turn IT departments from being traditional reactive technology providers to becoming strategic service providers.
Information Technology Service Management (ITSM) can be defined as the way in which the IT department manages information systems and delivers value to customers and users. The ITSM concept is a new approach to planning and managing change, establishing tasks when something unexpected happens, or managing IT budgets, ensuring payment of suppliers. These are some of the elements that can help prevent negative impacts for the business.
Changing to an ITSM model is no easy task, because it affects the entire organization – your business, your IT department and your existing projects. There are several management standards and best practices, such as Cobit, ISO 20000, TOGAF and ITIL, which are worldwide recognized.
Read this eBook to find out what are the elements needed to make your ITSM initiatives more successful!