Support

If you choose to transform your environment SoftExpert can work with you at every step. Our talented support engineers help smooth the way through implementation glitches and get to know your systems and business intimately. And once your solution is in place, you can continue to rely on SoftExpert. We combine our unique knowledge of your business with a wide range of support services options, from phone support to dedicated on-site resources to keep your SoftExpert applications running smoothly.

Whether you run a small business or manage the operations for a large international corporation, SoftExpert has the service packages and support offerings that you need to help your business reach full productivity.

Support Service Levels

SoftExpert Enterprise Support offers you the flexibility to choose the program that best meets your requirements. Just one contract simplifies maintenance and delivers unlimited coverage and support across all your SoftExpert products.

Standard Support provides comprehensive, high quality remote technical support to your IT organization. Remote technical support allows you to obtain assistance from SoftExpert for suspected defects and product-specific, task-oriented questions regarding the installation and operation of currently supported SoftExpert software products. Features include access to help desk team, unlimited corrective maintenance support, access to latest hot fixes and service packs.

Gold Support provides both additional and specialized support on SoftExpert products. Gold Support offerings focus on the vertical depth of support, and feature a personalized relationship with our technical experts and knowledge transfers. Features include monthly status reports, technical assistance with application usage, assigned technical support analyst.