• Helps organizations effectively coordinate and manage the entire workflow by maintaining team communication and improving collaboration through the centralized control of action plan and task planning, execution and monitoring, including corrective, preventive or predictive actions.

• Keeps details of IT assets and configuration items.
• Detailed records of their service schedules, localization, verification, usage, maintenance, and much more.
• Provides several reports covering inventory, maintenance, ownership, location, reservations, usage, downtime, verification, and check-in/out status.
• Allows control of all asset-related documentation such as manuals, configuration settings, lease agreements, warranty certificates assuring that the latest revision of any documentation is always used.

• Audits are planned and performed.
• Results of audits communicated to stakeholders.
• Corrects and registers all findings.
• Manages any required corrective action.
• Ensures corrective actions are carried out on time.

• Defines job descriptions, positions within the whole IT department, identifying specified required responsibilities, authorities, and capabilities.
• Provides a database of educational institutes and identifies specific competency courses.
• Schedules training sessions on user-defined calendars - weekly, monthly, or annually - with automatic display of training needs that are pending in a certain period of time.
• Displays all scheduled training sessions through timesheets, spreadsheets, and Gantt charts, then groups results based on specific IT department, or the entire company.
• Provides tools for all kinds of competence evaluation.
• Assesses employee competencies and skills based on customized evaluation forms.
• Calculates the employees' qualification levels based on their job performance, and then displays summarized results in charts based on the employee, job position, or department.

Manages the entire process by:

• Identifying and correcting incidents.
• Taking actions to mitigate their impacts.
• Reviewing real and potential incidents, including customer complaints.
• Keeping records of all complaints and follow-up actions.
• Ensuring that responsibility for corrective actions is clearly defined.

Manages the entire process by:

• Investigating problems.
• Determining their root causes
• Taking actions in order to avoid their recurrence.
• Evaluating the need for actions to prevent nonconformities, and implementing appropriate actions designed to avoid their occurrence.

• Links Business goals to IT goals.
• Provides identification of critical dependencies and current performance.
• Automates the establishment, management and communication of the corporate and IT strategic plan.
• Enables the company to actively monitor current performance against previously-defined goals, and reports this performance to auditors and internal stakeholders in real-time.
• Provides establishment and measurement of key performance indicators related to either business processes or to IT infrastructure elements.
• Totally compliant with the BSC (Balanced Score Card) methodology.

• Defines customized processes based on the organization’s environment, nature of services, and best practices.
• Ensures processes are defined, planned, and documented.
• Develops process improvement and  awareness of the model.
• Defines the resources and information necessary to support the operation and monitoring of these processes.
• Defines the monitoring and measurement points, where applicable, and analyzes these processes.
• Implements the actions necessary to achieve the planned results and continually improves these processes.

• Provides program and portfolio management frameworks for IT investments.
• Ready-to-use, proven project management process aligned with de facto standard PMBOK approach.
• Supports the establishment and maintenance of project monitoring, measurement and management system.
• Automates creation and management of project charters, schedules, quality plans, budgets, and communication and risk plans.
• Native workflow engine “Team Workflow”, assures participation and commitment of all project stakeholders.
• Automated task assignments, routing, escalation, review, and approval, increasing efficiency for the team.
• Audit history always accessible.
• Provides tailoring of additional and organization unique processes and reporting capabilities.
• Provides project classification schemes. Projects associated with or impacted by COBIT processes can be tracked and managed.
• Templates and checklists for tracking and managing changes.
• Provides project and product development processes.
• Provides stage-gates approach for projects, including scorecard criteria and criteria for “go-no-go” decisions.

• Automated request lifecycle for all service demands.
• Single central database which stores all information and documents.
• Approval controls.
• Ensures service effectiveness.
• Ensures optimized teamwork productivity through a practical task control mechanism.

• Generic, personal and customizable workflow engine to structure the service flows and activities.
• Enforces task priorities and deadlines required to meet Service.
• Level Agreements.
• Monitors and reports end-to-end service level performance.
• Automates the process of recording, assessing and prioritizing change requests.
• Assures that any emergency and critical change follows the approved process.
• Provides a workflow to allow changes.
• Manages and disseminates relevant information regarding changes.
• Audit history always accessible.
• Provides stage-gates approach for projects, including scorecard criteria and criteria for “go-no-go” decisions.