The Challenge
Every business is essentially a collection of processes - strategic, tactical and operational.
A business process is a set of coordinated activities carried out either by people or automatically that together deliver tangible value to the business when it is executed. Some examples of business processes include:
- Applying for a house loan - Loan Origination Process.
- Starting a mobile phone service - Account Initiation Process.
- Hiring a new employee - Employee On-Boarding Process.
- Building a new jet engine - Parts and Assembly Process.
Effective management of business processes, to supply goods or services in the least amount of time and at the lowest possible cost, has become an essential requirement to guarantee an organization's competitiveness and profitability. Along with this, companies must streamline and improve their internal initiatives, and must have management and employee commitment to the process in accordance with international standards like ISO 9000, ISO 14000, SOX, FDA, etc.
Operational processes are increasingly complex, full of deeper interactions across systems and dependent on more collaborative activities between users. In this environment it is impossible for one or one group of people to fully know or understand all the dynamics associated with the operational business processes within an organization.
Business Process Management
Business Process Management is the discipline of managing and measuring the performance of a business. They are measured against strategic goals through formalization of business processes that describe how business is conducted as a set of coordinated activities. It often includes the use of technology to aid in modeling, execution and management of those processes.
Many of the typical challenges that organizations are facing every day are often related to how the business is managing its processes. Here are some examples of those challenges:
- Lack of visibility into how the business is run, usually due to business processes lack of documented processes.
- Low productivity due to manual execution of processes that span divisional domains or are hard to otherwise automate.
- Low customer satisfaction due to long response times, unhandled exceptions in customer processes, or complex, uncoordinated customer service.
- Inability to launch new business tactics quickly to compete effectively or attack new opportunities.
- Inability to comply (or document compliance) with federal, industry or internal regulations as well as service level agreements with customers and partners.
Business Process Management addresses these challenges by focusing on all phases of the business process lifecycle:
- Model - in many cases the solution starts with understanding and formalizing the process itself. Enterprises often operate on ad-hoc processes that "just work" but are not well described or well understood. With a formal and executable process model, the whole enterprise has a single point of reference.
- Execute - even if the process model already exists, it is often the case that the executed process is not the same as the modeled process. Process execution must be automated and based on the same model asset that was used for modeling (what is called a shared model). That is the only way to ensure that the executed process is always the same as the modeled process.
- Measure - key performance indicators and other business metrics can be defined directly in the process model. As processes are executed, process owners continuously track these indicators to gain operational visibility and identify opportunities for optimization.
- Optimize - Once the model-execute-measure loop is closed, the process model can be optimized based on measurements during execution enabling continuous process improvement.
![Business Process Management [BPM]](imgs/gestoes/fr_processos.gif)
SE Suite is a clear-cut solution for effectively managing departmental, enterprise and inter-enterprise business processes. It supports all elements of business processes lifecycle - from modeling and documentation, communicating, execution and control, measurement and analysis, to continuous process management and improvement.
The concepts and features provided by SE Suite for process management meet all requirements established by international standards and regulations such as ISO 9000, ISO 14000, OHSAS 18000, ISO/TS 16949, FDA 21 CFR Part 11, FDA 21 CFR Part 820, SOX, ISO 22000 [HACCP], ISO 20000 [ITIL], and others.
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