Hospitality companies are under constant pressure to acquire and retain high yield guests while efficiently managing their operations. However, guests are savvy consumers who expect outstanding services together with quality, food safety and energy conservation.
This highly competitive industry has prompted hospitality organizations to seek new opportunities in emerging markets while maintaining a global brand promise and, at the same time, adapting to local tastes and expectations.
They also need to maximize property and asset utilization in order to better manage and distribute their inventory to maximize occupancy and achieve higher rates.
SoftExpert’s scalable suite of applications helps hospitality companies overcome economic, compliance and efficiency-related challenges by enhancing operational visibility, improving financial performance, reducing costs and supporting strategic decision making.
High standard services require a high level of professional competence and standardized processes. The SoftExpert software solutions offer training and competence management solutions that facilitate staff recruiting and retention, as well as the development of highly qualified employees while ensuring meaningful professional development.
SoftExpert solutions help organizations improve their flexibility and ensure more timely and accurate service levels through clear-cut business processes and document management systems. Hospitality organizations can expect improved efficiency and reduced customer related issues by gaining real-time visibility and control over processes, eliminating manual document management and distribution.
SoftExpert solutions empower managers with the right information to make faster, smarter and more profitable decisions to establish a loyal relationship with customers. It also assists managers with targeted promotional offers and brand creation and development optimization.
SoftExpert solutions guarantee the close management of capital assets and provide a sound basis for disciplined maintenance management, helping to lower costs, boost financial performance and ensure complete visibility into company investments for improved decision making and reporting capabilities.
The SoftExpert Environmental Health and Safety Management System offers robust, cutting-edge solution designed to suit the environmental, hygiene, occupational health, safety, and social responsibility needs of hotels and restaurants. What’s more, the system fully complies with international regulations, such as ISO 9000, 14000, 22000, and OHSAS 18000.