Enterprise Quality Management [EQM]

Total Quality Management (TQM) is a management approach or strategy aimed at embedding awareness of quality in all organizational processes, on which organizations must strive to continuously improve these processes by incorporating the knowledge and expertise of workers.

TQM is mainly concerned with continual improvement, from high level strategic planning and decision-making, to detailed execution of work both in services or and operations. By adopting TQM mistakes can be avoided and defects can be prevented.

SoftExpert EQM is a suite of integrated, web-based quality and compliance management applications designed to help companies overcome challenges while bringing immediate benefits through its features.

The solution strengthens relationships and quality processes, from the identification of customer requirements to customer satisfaction. It supports all steps of the PDCA Cycle and its main goal is to effectively manage quality and compliance processes through automation:

• Process Mapping;
• Document and Record Control;
• Change Control;
• Training;
• Costumer Complaints;
• Audits;
• Performance Indicators;
• Other Key GxP and ISO Processes.

SE EQM Suite reduces the burden associated with operating a business in regulated industries. It helps organizations identify and harmonize overlapping regulatory demands – interdependencies that cannot be seen using spreadsheets – and gives stakeholders transparency and visibility.

The solution also boosts efficiency while cutting costs, helping to drive success at organizations of any size, while guaranteeing that the management process is implemented with a quality punch.

SoftExpert EQM Suite provides customers with the following benefits:

• Customer self-service - secure Web-based operations.
• Reduced general expenses to complete activities demanded by applicable norms.
• Collaboration skill enhancement through real-time access to information.
• Elimination of delays and inefficiencies inherent to manual processes.

Return on Investment (ROI) for Enterprise Quality Management (EQM)

From 1850 to around 1975, the sustainable competitive advantage of industrial organizations was related exclusively to the benefit of economies of scale and scope, rapid allocation of technology, fixed assets and excellence in the management of financial assets and liabilities in an economy dominated by tangible assets. This economy was based solely on financial indicators for performance management, no longer applicable today because organizations have transferred their assets to tangible assets, as shown in the figure below:

For Kaplan and Norton (1997), financial measures are designed to compare previous periods based on internal standards of performance. While such measures may present this information in a fairly consistent fashion, the financial outlook is no longer able to predict the future and also prevents the first signs of relationship problems, quality and new opportunities. This is because the speed with which information technology is evolving prompts major changes that demand a larger amount of information and new skills to manage organizational processes in order to guarantee competitive advantages in terms of making operational and strategic decisions on time.

Experts call attention to the fact that, in the current scenario, the use of traditional financial measures alone is no longer appropriate, since the probability of failure is too high. This leads organizations to develop new methods and tools for supporting the measurement of overall performance, balancing not only the tangible assets, but also the intangible ones that will assist with short and long term decisions.

In this sense, SE EQM Suite offers a wide range of natively integrated tools (components) to fully assist all phases of management process, supporting performance management, balance between tangible and intangible assets, transparency of processes and improvement of stakeholder confidence, with the following main advantages:

• Lowered TCO through increased reliability and scalability leading to greater administrative productivity.
• Increased user productivity with the ability to communicate whenever and wherever needed with collaboration tools.
• Streamlined solution operations and reduced risk by leveraging a full range of capabilities.
• Compliance with major regulations.
• Reduced ongoing costs with flexible financing and support options.
• Allows for modular and incremental implementation, with worldwide services and support.

 

Financial ROI:

 

Non Financial ROI: