Every day, organizations create a huge volume of unstructured content that includes customer profiles, purchase orders, employee records, financial reports, forms, scanned invoices, contracts, quality documents, engineering drawings and e-mails, among others. The challenge of handling paper, digital content, records and documents is mounting. Studies have shown that unstructured content comprises 80% or more of all corporate information and is growing at anywhere between 65% and 200% per year depending on the industry sector.
At most companies, digital and paper-based content often exist in a state of unmanaged chaos. This content is stored in multiple locations, such as local computer drives, file shares, file folders and file cabinets without a consistent taxonomy for identification. This makes it hard for users to find and reuse the content they need for their daily tasks. The result is time wasted searching for and re-creating information. It also promotes less-efficient practices, such as using e-mail as a document collaboration tool. Organizations cannot create and deliver business value without a centralized way of controlling content that support their business. Furthermore, IT teams have difficulty protecting information assets and sensitive documents from unauthorized access.
Organizations are adopting an Enterprise Content Management platform to address the business challenges associated with unmanaged information. Enterprise Content Management Solutions improve business productivity and agility by providing better access to information and creating a foundation for sharing, securing and reusing this content throughout the enterprise. An Enterprise Content Management platform allows companies to reduce data hardware and software costs while integrating key information in unique ways to exploit new opportunities or quickly adapt to new business requirements.
A comprehensive Enterprise Content Management solution meets the above challenges and promotes the following benefits:
- Lower overhead needed to support physical documents;
- Reduces the labor required to complete critical document-intensive processes;
- Greater collaboration fostered by real-time access to content;
- Increased leveraging of knowledge assets;
- Eliminates the delays and inefficiencies inherent to manual processes;
- Empowers customer service representatives to resolve issues on the first call using accurate and timely data;
- Provides customer self-service with secure Web-based access to important documents;
- Better support for governance, risk and compliance initiatives by enabling secure access to content, standardized business practices and retention of content based on policies;
- Improved litigation readiness and reduced litigation risk.