• The Challenge

  Often managers do not have an easy way to measure and monitor performance indicators – or an effective method for communicating goals and objectives. As a result, too much focus can be placed on financial indicators and lagging performance measures while not enough emphasis is given to critical operation metrics and key performance indicators (KPIs).

  Companies risk wasting resources and efforts when they lack a commonly shared and understood strategy. In the absence of a shared source of metrics, managers may measure performance in areas not related to the corporate strategy or not aligned in the correct way.

  The employees know they are responsible for driving corporate performance. However, not every employee knows if or when they are responsible for resolving a performance-related problem. Many problems persist or go unaddressed simply because no one person, team or department has been specifically assigned to resolving them.

  Corporate Performance Management [CPM] is a set of management and analytic process, supported by technology, that enable businesses to define strategic goals and then measure and manage performance against those goals. CPM includes metrics, methodologies, processes and systems used to manage performance targeted at the corporate level.

  Furthermore, Corporate Performance Management solutions must be comprehensive and span all performance levels to manage the interplay among all types of indicators and provide a unified vision of the organization. CPM also offers the following benefits:

  • Improves decision making;
  • Minimizes uncertainty and meets KPIs and Objectives;
  • Focuses on the indicators that reflect strategy and are most critical;
  • Synchronizes communication of goals, strategies and metrics across broad geographic areas and allows users to view, update, share and work simultaneously on common information;
  • Minimizes problems associated with reporting detailed financial and operational data from multiple applications, databases and legacy systems;
  • Empowers organizations to make faster, smarter decisions in real time by capturing and transforming data from operational back-end legacy systems into a real-time data storage;
  • Integrates key management processes such as planning, budgeting, forecasting, consolidation, reporting and analysis within a single IT platform in a closed-loop environment.

  A comprehensive Corporate Performance Management solution supports all stages of the CPM lifecycle, allowing you to plan your strategy, set goals, manage risks and initiatives, measure and monitor indicators, take corrective and preventive actions and report and analyze your performance with the enterprise organization.

  

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• The Solution

  SoftExpert CPM Suite [Corporate Performance Management] can help you define a strategy and measure performance against goals, monitor progress on a regular basis and communicate across your entire enterprise. Administrators can create a metric, process diagram or scorecard once and use it across the organization to guarantee that everyone is working with the same definitions and toward the same targets.

  SoftExpert CPM Suite offers strategy maps and analysis graphs and diagrams designed to help you understand the cause-and-effect relationships of your key processes and metrics. It provides a specialist tool to resolve performance problems and define the appropriate actions for the responsible team.

  The following are some of the main features of SoftExpert CPM Suite:

  Strategy Planning – Develops the corporate strategy with the support of analysis tools like SWOT and decision matrix, and uses templates to build standard scorecards.

  Strategy Mapping – Provides a graphic tool that allows users to easily draft the strategy map and monitor performance through the same.

  Risk Management – Facilitates risk identification and analysis to guarantee the achievement of organizational objectives.

  Initiative Management – Fully integrated Project and Portfolio Management [PPM] Suite that selects, implements and monitors initiatives without requiring third party tools or customized programming.

  Performance Measurement – Builds metrics using data from any source, including ERP and CRM systems, spreadsheets, legacy and mainframe data, formulas and user-entered values.

  CAPA Management – Fully automated handling of performance deviations, non-conformances and corrective/preventive actions using globally accepted methods: PDCA for problem solving and 5W2H for action planning.

  Scorecard Monitoring – Provides a unified environment for monitoring scorecard performance on a drill down mode with views of historical values, attachments, comments, graphs and much more.

  Business Activity Monitoring – Allows managers to configure critical deviation alerts for any metric and provides real-time dashboards for a quick overview of the current situation.

  Performance Dashboard – Powerful tool that allows managers to select indicators or strategic elements based on real-time monitoring with different visualization options.

  Business Intelligence – Delivers line-of-business reporting and helps business users identify department problems. BI capabilities provide managers with the ability to drill down on data and “slice and dice” from different perspectives, based on Online Analytical Processing (OLAP) technology.

  The concepts and features offered by SoftExpert for Corporate Performance Management meet all the requirements established by international standards and regulations, including BSC, ISO 9000, PMBOK, Six Sigma and others.

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Annual Savings

• Increases productivity. Optimized business processes creation of scorecard templates and structured performance management planning, execution and control will allow your staff to achieve better results in less time.
• Reduces the budgeting cycle by eliminating spreadsheet management, data transfer errors, manual reconciliation and version control issues.
• Leverages zero footprint to minimize maintenance costs while providing extensive hierarchical drill-down and analysis capabilities.
• Reduced time and effort for tasks such as planning and budgeting.
• Reduced budget spending, especially in the wrong metrics. Attention must be sustained on metrics that are actionable, predictive and connected to the big picture lagging indicators.
• Cuts costs and increases revenue by:
  • Increasing collaboration on data and knowledge.
  • Eliminating manual errors.
  • Automating input of data.
  • Facilitating the performing of tasks.
  • Accelerating cycle times for key processes.
  • Reducing time with custom implementations and integrations.

Investment

• Investment in SoftExpert CPM will depend upon the business unit size and implementation approach.

Return on Investment (%)

• ((((Total Annual Savings) x n years) - Initial Investment) / Initial Investment) x 100.

Payback Period (years)

• Initial Investment / Total Annual Savings.

• Ensures goal alignment between business strategies, business measures and business actions.
• Improves consolidation process accesses combining all corporate data regardless of source for an enterprise-wide snapshot of performance.
• Provides streamline reporting minimizing problems associated with reporting detailed financial and operational data form multiple applications.
• Increases collaborative management synchronizing communication of goals, strategies and metrics across broad geographic areas.
• Eliminates alternative versioning and data integrity issues.
• Enhances an organization's ability to separate critical information from extensive "mounds of data".
• Empowers organizations to make faster, smarter decisions in real time by capturing and transforming data from operational back-end legacy systems and customer-facing front-end systems into a real-time (or near real-time) data store.
• Reduces the number of tasks done manually and automatically decreases the number of resources needed.
• Provides integration of compliance management capabilities into current business processes to support regulatory compliance.
• Helps to increase corporate transparency.
• Helps to balance short-term, middle-term and long-term trade-offs.
• Encourages value-creating investments.
• Improves the allocation of resources, streamlines planning and budgeting.
• Helps to better deal with increased complexity and greater uncertainty and risk.